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Refund policy

Last updated: August 21, 2026

Thank you for shopping at Leather Shop Factory.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Please note: returns and warranty are two different things. A return is for changing Your mind, and must be raised within 3 days of delivery. Our Lifetime Service Warranty covers manufacturing defects for the working life of the product, and has no such time limit. Both are explained below.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Leather Shop Factory, Opposite C1/76, Near Ram Mandir, Block C, Ardee City, Sector 52, Gurugram, Haryana 122003.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Leather Shop Factory, accessible from www.leathershopfactory.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 3 days without giving any reason for doing so.

The deadline for cancelling an Order is 3 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

Our team is available Monday to Saturday, 10 AM to 7 PM.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 3 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

These return conditions do not affect Your rights under our Lifetime Service Warranty, which applies to manufacturing defects regardless of when the Goods were purchased or whether they were bought on sale.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Leather Shop Factory

Opposite C1/76, Near Ram Mandir

Block C, Ardee City, Sector 52

Gurugram, Haryana 122003


We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Lifetime Service Warranty

Separately from Your right to return an Order, every Leather Shop Factory bag and wallet carries a Lifetime Service Warranty against manufacturing defects. This warranty has no time limit and applies for the working life of the product.

What is covered. For the working life of the product, We repair the following free of charge where they result from manufacturing or material defects:

  • Stitching that comes apart under normal use
  • Zips, buckles, locks, studs, rivets and clasps that fail
  • Straps and handles separating at the joint or attachment point
  • Leather splitting, cracking or delaminating where it should not
  • Lining tearing away from the seam
  • Hardware finish failing prematurely

What is not covered.

  • Water, heat, oil, perfume, sanitiser or solvent damage
  • Ink, pen, makeup and other stains
  • Scratches, scuffs and cosmetic marks on the surface
  • Cuts, burns, tears and damage from misuse, accident or overloading
  • Natural ageing, patina, softening and colour deepening, which are characteristics of full-grain and top-grain leather rather than defects
  • Natural variation in grain, texture and shade between hides
  • Damage from improper storage, such as prolonged damp or direct heat
  • Any product previously repaired or altered outside Leather Shop Factory

Meaning of "lifetime". Lifetime refers to the functional life of the item, not the lifetime of the purchaser. A product that has completed extended use and reached the end of its serviceable life is treated as normal wear and tear.

Proof of purchase. Your original purchase bill activates the warranty, and it applies wherever You bought from, including our website, a marketplace such as Amazon or Myntra, or any authorised seller. Please keep Your invoice or order confirmation email safe, as We need it for every claim.

How to raise a claim. Contact Us before sending anything, and include clear photographs of the fault along with Your purchase bill. We review the photographs and confirm whether the claim is covered, usually within 24 to 48 hours. If it is covered, We share the return address and dispatch instructions. Please do not have the product repaired elsewhere first, as We are unable to accept a claim once an outside repair has been attempted.

Shipping. You cover the cost of sending the product to Us. We ship it back to You free of charge. We recommend a trackable courier service, as We cannot process a claim for a parcel that does not reach Us.

Repair, replacement or refund. We repair wherever We can. If a defect cannot be repaired, We replace the product with the same item. If that item is no longer available, We offer an equivalent product of the same value, and where no suitable equivalent exists, We issue a refund.

How long a repair takes. Most repairs are completed within 4 to 5 working days of the product reaching our facility. Shipping time is additional and depends on Your location. Complex repairs that need matched leather may take longer, and We will tell You when We accept Your claim.

Gifted products. The warranty is tied to the product, not to the buyer. It continues to apply if the product is gifted or passed on, provided the original purchase bill is available.

Caring for Your leather. This warranty covers how Your product was made. To get the most from it, wipe with a dry soft cloth regularly, condition twice a year, store in the dust bag rather than plastic, dry in the shade if it gets wet, and avoid overloading.

Full warranty terms are available on our Lifetime Service Warranty page.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy or our Lifetime Service Warranty, please contact us:

Our team is available Monday to Saturday, 10 AM to 7 PM.