Lifetime Service Warranty

Every Leather Shop Factory bag and wallet carries a Lifetime Service Warranty against manufacturing defects. We make our own leather at our tanneries in Kanpur and Kolkata and manufacture our own products, so when something we made needs attention, it comes back to the people who made it.

What is covered

For the working life of the product, we repair the following free of charge where they result from manufacturing or material defects:

Stitching that comes apart under normal use
Zips, buckles, locks, studs, rivets and clasps that fail
Straps and handles separating at the joint or attachment point
Leather splitting, cracking or delaminating where it should not
Lining tearing away from the seam
Hardware finish failing prematurely

What is not covered

Water, heat, oil, perfume, sanitiser or solvent damage
Ink, pen, makeup and other stains
Scratches, scuffs and cosmetic marks on the surface
Cuts, burns, tears and damage from misuse, accident or overloading
Natural ageing, patina, softening and colour deepening — these are characteristics of full-grain and top-grain leather, not defects
Natural variation in grain, texture and shade between hides
Damage from improper storage, such as prolonged damp or direct heat
Any product previously repaired or altered outside Leather Shop Factory

How long it lasts

For the working life of the product. “Lifetime” refers to the functional life of the item, not the lifetime of the purchaser. A product that has completed extended use and reached the end of its serviceable life is treated as normal wear and tear.

Proof of purchase

Your original purchase bill is what activates the warranty. Keep the invoice or order confirmation email safe — we need it for every claim, whichever store or platform you bought from.

How to raise a claim

Email contact@leathershopfactory.com or call 9217218098 (Monday to Saturday, 10 AM – 7 PM) before sending anything.
Send clear photographs of the fault along with your purchase bill.
Our team reviews the photographs and confirms whether the claim is covered.
If it is, we share the return address and dispatch instructions.
Please do not have the product repaired elsewhere first. Once an outside repair has been attempted, we are no longer able to accept the claim.

Shipping

You cover the cost of sending the product to us. We ship it back to you free of charge. We recommend using a trackable courier service, as we cannot process a claim for a parcel that does not reach us.

Repair, replacement or refund

We repair wherever we can, because a repaired bag keeps its character and the leather you have already broken in.

If a defect cannot be repaired, we replace the product with the same item. If that item is no longer available, we offer an equivalent product of the same value — and where no suitable equivalent exists, we issue a refund.

How long a repair takes

Most repairs are completed within 4 to 5 working days of the product reaching our facility. Shipping time is additional and depends on your location. Complex repairs that need matched leather may take longer, and we will tell you when we accept your claim.

If the bag was a gift

The warranty is tied to the product, not to the buyer. It continues to apply if the bag is gifted or passed on, provided the original purchase bill is available.

Looking after your leather

This warranty covers how your product was made. To get the most from it: wipe with a dry, soft cloth regularly, condition it twice a year, store it in the dust bag rather than plastic, dry it in the shade if it gets wet, and avoid overloading it.

Your right to return an order is separate from this warranty. See our Return & Refund Policy.

Questions? Call 9217218098, Monday to Saturday, 10 AM to 7 PM, or email contact@leathershopfactory.com.

Lifetime Service Warranty