Privacy policy

Leather Shop Factory | Last updated: August 21, 2026

Leather Shop Factory (“we”, “us”, “our”) operates the website leathershopfactory.com. This policy explains what personal data we collect, why we collect it, who we share it with, and what rights you have over it.

We are based in India, and this policy is written in line with the Digital Personal Data Protection Act, 2023.

If you have any question about this policy, contact us at contact@leathershopfactory.com.

1. Information we collect

a. Information you give us

Name, email address and phone number
Billing address and delivery address
Order details, including the products purchased and the amount paid
Account details if you create an account, including your password in encrypted form
Your purchase bill or order reference when you raise a warranty claim, along with any photographs you send us of a product fault
Any message you send us by email, phone or through a form on the site
Product reviews you choose to publish, including the name you post under

b. Information collected automatically

IP address, approximate location derived from it, browser type, device type and operating system
Pages you visit, products you view, time spent on the site and the link or advertisement that brought you here
Items added to your cart, including carts that are not completed
Session recordings and heatmaps, which capture mouse movement, scrolling, clicks and taps on our pages

c. Payment information

We do not collect or store your full card number, UPI PIN or bank credentials. Payments are handled by our payment providers, and card details are entered directly with them. We receive only confirmation that a payment succeeded or failed, along with the last few digits and card type where relevant.

2. How we collect it

Directly from you, when you place an order, create an account, sign up for emails, raise a warranty claim, leave a review or contact us
Automatically through cookies and similar technologies when you browse the site
From our service providers, for example delivery status updates from our courier partner

3. Why we use your information

To process and deliver your order, and to keep you updated on its status
To take payment and to issue refunds where due
To handle warranty claims, repairs, replacements and refunds under our Lifetime Service Warranty
To answer your questions and provide customer support
To send you marketing emails or messages, where you have agreed to receive them
To publish product reviews you have submitted
To understand how the site is used, so we can improve it
To measure how our advertising performs and to show you relevant advertisements
To prevent fraud and to keep the site secure
To meet our legal and tax obligations

4. Who we share your information with

We do not sell your personal data. We share it only with the service providers we need in order to run the store, and only as far as each of them needs it.

Who	What they do	What they receive
Shopify	Runs our online store and checkout	Order, account and browsing data
Payment providers	Process card, UPI and wallet payments	Payment and billing details
Shiprocket	Arranges and tracks delivery	Name, delivery address, phone number, order contents
EcoReturns	Manages returns and refund requests	Order details and return reason
Klaviyo	Sends our marketing emails and messages	Name, email, phone, purchase history
Judge.me	Collects and displays product reviews	Name, email, order details, review content
Google	Analytics and advertising measurement	Usage and device data, conversion events
Meta	Advertising measurement, including server-side sharing through the Conversions API	Usage and purchase events, and matching identifiers such as a hashed email
Microsoft Clarity	Session recordings and heatmaps	Interaction data from your visit

We may also disclose personal data where we are required to do so by law, by a court, or by a government authority, or where it is necessary to protect our rights or the safety of others.

5. Cookies and tracking

Cookies are small files stored on your device. We use them for the following purposes.

Necessary. These keep the site working, remember your cart and keep you signed in. The site cannot function without them.
Analytics. Google Analytics 4 and Google Tag Manager tell us how many people visit, which pages they use and where they leave.
Session recording. Microsoft Clarity records how visitors move, scroll and click on our pages, and produces heatmaps and playback of visits. We use it to find problems in the buying process. We do not use it to identify individuals.
Advertising. Google Ads and the Meta Pixel measure whether our advertising leads to a purchase, and allow us to show ads to people who have visited the site. Meta's Conversions API also sends some of this event data from our server rather than from your browser.
Marketing. Klaviyo recognises you so that emails and messages you have agreed to receive are relevant.

You can block or delete cookies in your browser settings. If you block necessary cookies, parts of the site, including checkout, will stop working. You can opt out of Google Analytics using Google's browser add-on, and you can adjust advertising preferences in your Google and Meta account settings.

6. Marketing communications

We send marketing emails and messages only to people who have agreed to receive them. Every marketing email carries an unsubscribe link, and you can unsubscribe at any time. You can also email us and ask to be removed.

Unsubscribing from marketing does not stop messages that relate to an order you have placed, such as a dispatch notification, a delivery update or a warranty claim update. Those are necessary to complete the service you asked for.

7. How long we keep your information

Order and invoice records are kept for seven years, to meet tax and accounting requirements in India.
Warranty records are kept for as long as the warranty may be claimed, since our Lifetime Service Warranty has no time limit and a claim depends on us being able to verify the original purchase.
Account details are kept until you ask us to close your account.
Marketing contact details are kept until you unsubscribe.
Analytics and session recording data are kept for the retention period set within each tool, which is generally between two and thirteen months.

8. Your rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

Ask what personal data we hold about you and obtain a summary of it
Ask us to correct data that is wrong, incomplete or out of date
Ask us to erase your personal data, where we are not required to keep it
Withdraw a consent you previously gave, at any time
Nominate another person to exercise these rights on your behalf if you are unable to
Raise a grievance with us, and escalate to the Data Protection Board of India if you are not satisfied with our response

To exercise any of these rights, email contact@leathershopfactory.com. We may ask you to confirm your identity before we act, so that we do not disclose your data to someone else. We will respond within a reasonable period, and in any case within the time required by law.

Withdrawing consent does not affect anything we did lawfully before you withdrew it, and it does not remove records we must keep for tax, accounting or warranty purposes.

9. Grievance Officer

If you have a complaint about how we handle your personal data, please contact our Grievance Officer:

Name: Mubassir Khan
Email: contact@leathershopfactory.com
Phone: 9217218098
Address: Leather Shop Factory, Opposite C1/76, Near Ram Mandir, Block C, Ardee City, Sector 52, Gurugram, Haryana 122003

If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India.

10. Security

Our store runs on Shopify, and all pages are served over an encrypted connection. Payment details are handled by our payment providers and are not stored on our systems. We limit access to personal data to the people who need it to do their work.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a data breach occurs that is likely to affect you, we will notify you and the Data Protection Board of India as required by law.

11. Children

Our store is not intended for children. We do not knowingly collect personal data of anyone under 18 years of age without verifiable consent from a parent or guardian. If you believe a child has provided us with personal data, contact us and we will delete it.

12. Transfers outside India

Some of our service providers, including Shopify, Google, Meta, Microsoft, Klaviyo and Judge.me, process data on servers located outside India. Where that happens, we rely on the contractual protections those providers offer, and we transfer data only to countries not restricted by the Government of India.

13. Links to other websites

Our site and our social media pages may link to websites we do not operate. We are not responsible for their content or their privacy practices, and we recommend you read the privacy policy of any site you visit.

14. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed. Where a change is significant, we will bring it to your attention on the site or by email.

15. Contact us

For any question about this policy or about your personal data:

By email: contact@leathershopfactory.com
By visiting this page on our website: https://leathershopfactory.com/pages/contact-us
By phone number: 9217218098

Our team is available Monday to Saturday, 10 AM to 7 PM.

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